退款政策

Last updated: July 10, 2026

We want your Aptisee order to arrive in good condition and match what you purchased. This Refund Policy explains how return and refund requests are reviewed.

Return window

Return requests should be submitted within 30 days of delivery. To start a request, email support@aptisee.com with your order number and reason for the request.

Return eligibility

Items generally need to be unused, unopened, clean, and in their original packaging to be eligible for return. Beauty tools that have been used, washed, altered, or damaged after delivery may not be eligible for return.

Damaged, incorrect, or defective items

If your order arrives damaged, incorrect, defective, or incomplete, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help with a replacement, refund, or another appropriate solution.

Non-returnable situations

We may decline returns for items that show signs of use, missing packaging, customer-caused damage, or requests submitted outside the return window, unless required by applicable law.

Refund timing

If a refund is approved, it will be processed to the original payment method. Your bank or payment provider may take additional time to post the refund.

Return shipping

Return shipping instructions will be provided after a return request is reviewed. Please do not send items back before receiving return instructions from Aptisee support.